Where can HOKYKM deliver the package to?

HOKYKM can ship to most countries in the world, covering North and South America, Europe, Asia, Africa, Oceania, and more, over 200 countries & regions.

Countries not shipped to include: Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories of N.Africa, Yemen, YUGOSLAVIA, Zaire.

How does HOKYKM ship your order?

After placing an order, you will receive a product information confirmation e-mail; After the payment, you will receive a successful payment confirmation e-mail; After the order is shipped, you will receive a shipping information confirmation e-mail, contains a tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en or http://www.track718.com/en

What shipping methods are offered? And how long does it take to ship?

How much is the shipping cost? 

The price depends on the weight of the product, the destination, the shipping method, and other considerations. Detailed pricing information is visible when placing an order. Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.

Standard Shipping - $9 USD

Free Shipping on Order over $79.99 USD

What is customs tax?

Taxes apply for imported goods/services and are regulated by the country's law. HOKYKM is not responsible for any tax charged on its products. The amount of customs taxes depends on policies and tax rates applied per country. Please contact local customs for clear information.

Important Notes:

1. Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

2. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

3. HOKYKM ships all packages from our warehouse and distribution center.

WE CARE ABOUT YOUR SATISFACTION

Thank you for shopping at HOKYKM. Our online store offers unique fashion products from our independent designers, using high-quality materials and reliable production. Our QA team inspect each product before packaging to ensure maximum customer satisfaction. The original shipping fee and return shipping fee are non-refundable.

"After purchasing the goods, how long is the time limit for returning the goods, and do I need to bear the return shipping cost?"
If you are not satisfied with the goods you received, you can apply for a return within 30 days after receiving the goods. Return shipping costs are borne by yourself.

Process

Receipt of the goods → dissatisfied → contact customer service → Meet the conditions of return and exchange → Customer service provides the return address, and send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → Refund.

Under what circumstances are the products non-returnable?

1) The following items cannot be returned: Underwear, swimwear, beauty tools, jewelry and accessories, and freebies.

2) The hang tags and clothes are artificially damaged and have been worn and washed, affecting the secondary sales. Note: Swimwear or merchandise received, in the case of defective/damaged or wrong items you must email us a picture showing the problem/defect need to contact customer service first.

3) Returned items must be unused with the original packaging and will not affect secondary sales. We do not accept returned items that are worn, damaged, washed, or altered in any way.

NOTICE: 

In the case of swimsuits or received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
- The returned items must be unused together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
- All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.

Important tips:

- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.

Cancel the order

If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.

Refund arrival time

- We will arrange a refund for you within 1 working day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.

Contact us

If you have other questions/questions, please feel free to contact us at hokykmservice@gmail.com.